FAQ

1. Where are your products shipped from?

Orders may be fulfilled from domestic or international warehouses depending on stock availability and logistics considerations.

2. How long does processing take?

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

3. Can I cancel or modify my order?

Orders may be modified within 12 hours of placement. Once processing begins, changes cannot be guaranteed.

4. Do you guarantee product durability?

Product longevity depends on usage and care conditions. We do not guarantee specific lifespan expectations beyond normal intended use.

5. How can I track my order?

A tracking number will be sent via email once your order ships. Tracking updates may take up to 48 hours to appear in the carrier system.

6. What if I receive a damaged item?

Please contact us within 7 days of delivery and provide photos of the product and packaging for review.

7. Are your products food-safe?

If applicable, food-contact suitability will be indicated in the product description. Customers are responsible for reviewing product details before use.